Smart Tourism Reservation & Ticketing Software
“Smart” has become a new buzzword to describe technological, economic and social developments fuelled by technologies that rely on sensors, big data, open data, new ways of connectivity and exchange of information.
Smart tourism is also a new buzzword applied to describe the increasing reliance of tourism destinations, their industries and their tourists on emerging forms of IoT that allow for massive amounts of data to be transformed into value propositions.
In the context of tourism, smart technologies are changing consumer experiences and are generating creative tourism business models. Cloud computing, big data, mobile apps, location based services, virtual reality, augmented reality, and SNSs are all cutting-edge examples of smart technologies enhancing the tourism experiences and services (Wang et al., 2012).
It is not so much the individual technological advances but rather the interconnection, synchronization and concerted use of different technologies that constitutes smartness (Gretzel et al., 2015a). As such, we are beginning to see a paradigm shift in the way travel and tourism are dealt with in a smart city environment.
Currently, the general tourist market relies on the multitude of different company websites, each with their own version of reservation software suitable at the basic level of being able to confirm reservations for tours, activities, events, etc.
In parallel, there also exist websites and travel sites listing accommodation and tourism packages for particular destinations. As well, existing within a destination you have a variety of mechanisms to produce transit tickets for collections, shuttle services, taxes, bicycle rentals and a host of other transport applications.
Within smart cities, a vast array of data services is being offered by our open-source APIs to be utilized by third-party developers typically feeding mobile applications.
So, we have a hundreds of tourist and data touch points, yet most remain completely separate from each other.
The ODIN smart city software approach is to take an inclusive view, implementing a user-orientated integrated design of all system touch points and interfaces with the customer.
ODIN allows creation of a multi-modal information, booking and payment system, linking individual activity, event, rental, parking and hoteliers with those of public and private transport.
ODIN smart city software APIs enables passenger transport companies to create multimodal services, which exactly meet the needs of the next generation of urban dwellers.
ODIN reservation & ticketing software can be used on individual websites or scaled up to be used in the creation of a Smart City digital market that can include multiple tenants, multiple websites, open datasets and data from paid sources, where data services from different partners and vendors can be exposed, priced, monetized and consumed from within a single platform.
It is also possible to improve direct people to people sales with ODIN Multilinx, Rezlinx & Distribulinx features, designed for property owners, tour companies, TRANSIT operators, online marketing companies, groups or chains by enabling their vendors to distribute rates and inventory online and become part of a significant and powerful sales, booking, ticketing and reservation “Smart City” e-distribution center.
Acting as a centralized platform, ODIN is able to re-master smart city data, tourism data, third party website data and package it for access to users via different channels, whether that’s websites, kiosks, mobile devices and intelligent beacons.
This would include also a wide range of capabilities to take reservations for transit and produce tickets across a broad range of tourism activities and transit requirements.
It’s ability to also provide fully integrated capabilities to track public transportation in real-time, and using geo-location provide multiple options for reservations, itineraries, packages, accommodation, rentals, parking access and events in a fully homogenized manner can form the backbone of a smart city, smart tourism and destination system.