Passenger Recognition Management
Within the core Guest Access Module With Safe Travel Security System reservation system database ODIN has a comprehensive module, which allows passenger information to be stored and used in different ways for both the company and the passengers. Company staff and passengers can store information that can be used to auto complete bookings as well as marketing campaigns and statistical analysis.
Customer relationship management is a widely implemented model for managing company’s interactions with customers, clients, and sales prospects. It involves using ODIN technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to increase sales, customer service, and reduce the costs of marketing and client service.
Customer relationship management can be used as a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy.
ODIN Passenger Profiles provides a powerful tool for customers to interact with your company by creating profiles. They can store all of their contact details online so that when they return to make bookings the system recognizes them and automatically fills in the booking forms. They can also store passport details for advance passenger information, request to be kept informed by SMS or Email and sign up for newsletters.
Customer Relationship Management and Marketing
Call center staff can search for passenger profiles based on past bookings as well as using names and contact details to view possible profiles of passengers. They can then use the information to complete bookings as well as seeing preferences of the passengers.
Marketing teams can use the extensive reporting module to extract data from the system and use in marketing campaigns based on intelligent filtering such as routes, seasons, customer location etc. Use the in built SMS and Email modules for promotional campaigns or export to a 3rd party system.
ODIN enables users to easily store and find contact information, such as names, addresses and telephone numbers. Users can generate reports that provide a fully integrated approach to tracking of all information and communication activities linked to contacts.
- Centralized repository of contact information
- Ready to use database with searching
- Sales tracking
- Email integration
- SMS integration
- Online passenger recognition
- Drip marketing
- Import/export utility
- Online Registration
For direct to public bookings over the internet the online booking module provides a high level of functionality to your passengers to improve the experience they have of booking online by reducing the time required to make bookings and offering additional services.
- Allows a customer to create a profile that stores their username, password, contact details, passport number, and date of birth, newsletter registration, and various other options
- Registered users can request SMS messages to be automatically sent to them for various activities including on the completion of a booking and when there has been a schedule change
- Customers may edit their profile at any time to update their details
- Automatic emails are sent to the customer when they make changes to their profile to confirm the changes
- Sign in Panel for customers to login to the website
- Password protected
- Request password to be resent via email when forgotten
- When logged in the customers can see a list of all their past and future bookings
- The customers name is displayed at the top of all web pages when signed in
- An API is available to keep the users signed in while navigating to other areas of the company website which is not hosted on the ODIN servers
- Customers may sign in at any time either on the main website of at the point of completing the booking
- When signed in the contact details of that user is automatically populated when they land on the customer details page of the booking
Safe Travel Module
Our research and clients indicated that the transportation industry authentication systems are usually characterized by three factors:
1 – One something that you know, such as a username/password;
2 – Something that you have, such as an ID badge, passport, driving license, etc.;
3 – and/or something that you are, such as your fingerprints or your face.
Many agencies are starting to implement the third factor, biometric applications, in their authentication processes.
The user client profile within the ODIN Enterprise reservation and ticketing system has been designed so it can contain three photo ID files. These could consist of photo, fingerprint scan and retinal scan.
Passenger information also managed by ODIN Enterprise can include passport numbers, height weight, no-fly list details and other typical passenger data. This information when required can be printed onto pre-boarding and boarding or viewed on screens or mobile devices designed by clients for their security services.
These features are incorporated in the ODIN ‘Safe Travel’ module that is part of the ODIN enterprise passenger profile system.
Using the M2M (Machine 2 Machine) capabilities of ODIN allows connection to a wide range of security devices.
Guest Access Module
A guest can cancel their reservation by themselves (if allowed) without having to go through administration.
The integrated Guest Access Module allows a guest to login to ODIN Enterprise Voyager Hotel, TRANSIT or Tour reservation Software and cancel a booking they have made allowing them to make reservations on new dates, etc.
Access to ODIN Voyager is gained via a login link using their original and unique username and password that was used at the time of booking. (When a customer first books a trip, tour or hotel room with Voyager, they register themselves with a username and password.)
If a guest cancels a reservation they merely login using their unique username and password, and once logged in, click on the “Account” navigation link to access their ‘Personal Orders’.
Once in “Personal Orders” they are able to view their reservations. From there, they have two options:
VIEW or DELETE. Selected order
If an order is deleted, they will receive a confirmation email with the following message: NOTE: the following Reservation has been DELETED
It will be removed from the reservations database and written to the cancelled reservations database. The rooms will then be returned to Voyagers room or tour availability database. The administrator, property owner/tour operator and guest will receive an email stating that the reservation has been cancelled.
How to modify an existing order via Admin. It can be done manually by the system administrator. From the Admin area, print the reservation you wish to change. Then change its status to “Cancelled”, this way the value is put back in the inventory and it keeps the customer’s details for future reference.
It is also possible to delete the reservation details completely from the system if required.
A new reservation may then be made.